How Do I Contact Showmax

As a streamer, you likely have had an encounter that has made you wonder “How do I contact Showmax?”. If you’ve ever found yourself engulfed in the tantalizing twists of a Showmax series, only to encounter an unforeseen glitch that’s thrown you off your binge-watching game, worry not. Showmax understands the importance of smooth streaming without interruptions, and more importantly, customer care. 

How Do I Contact Showmax


Whatever encounters you might have experienced using the platform, you can easily reach out to the customer care help desk. Contacting Showmax is easy, and to ensure your viewing pleasure remains unhindered, here is a guide on how to seamlessly contact Showmax. Now, the good thing is, you can contact them anytime you have an issue or error.

How to Contact Showmax

There are different methods you can use to reach the customer help desk at Showmax and we will be mentioning them below. These are methods you can use to reach the streaming platform for your concerns and questions;

Customer Support

This is one of the most considerable methods you can use to contact Showmax. It is not a top choice, but worth giving a try. If you have any questions or concerns, you can check out the Showmax Help Page, and relay your concerns.

Live Chat

Another fast and reliable way to contact Showmax is via Live Chat. If you have got burning questions that haven’t been answered in the FAQ section, this is your best bet. You can Live Chat through a direct link, Showmax welcome page, and as a subscriber. Here is how to Live chat on Showmax;

Using direct link;

  • Navigate to
  • Then, enter your name and email in the window that will pop up at the bottom.
  • After that, click “Start Chat”, and you’re good to go.

Showmax welcome page;

  • Go to
  • Scroll to the bottom of the page and click on the “FAQ” link. This will take you to the Help page.
  • On the right side of the page, you will find a heading halfway down labeled “Got more questions”, with “Our live customer service agents are here to help you – Start live chat”.
  • Click on the start live chat, and a new window will be launched. 
  • You will be prompted to enter your name and email address.
  • Then click Start chat and type your questions away.

As a subscriber;

  • On the official website, scroll to the bottom and click on the button that says “Ask Us”
  • A new browser will launched and you will be prompted to enter your name and email address.
  • Click on Start Chat and ask your questions.

Social Media Links

Contact Showmax using the social media links is another good way to relay your questions and get answers. You can follow them on popular networks like Facebook, Twitter, Instagram, TikTok and YouTube.


There is everything on how you can contact Showmax. Let us know your thoughts on this article, and please share this post on your social media accounts. Also, if you have a question, don’t hesitate to use the comment section.

Frequently Asked Questions

What is Showmax?

Showmax is a streaming platform where you get to discover and enjoy series, documentaries, movies, etc. It is an on-demand ad-free survive that offers a large selection of kid shows, series, movies, documentaries, sports, and many others.

Which devices can I watch Showmax on?

The devices you can watch on are dependent on your subscription plan. So, be sure to read through the plans before proceeding to pay.

How do I check my Showmax subscription?

To check your subscription, sign into your account, and select “My Account” on the top menu below your name. Then, select “Manage Subscription”.

Does Showmax have a contract?

There are no contracts or commitments with the platform, you can cancel your payment or subscription at any time.

How do I stop automatic payments on Showmax?

To stop automatic payments with the streaming platform, you have to cancel your subscription.

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