How to Contact Palmpay Customer Care

Do you have a worry regarding finances on Palmpay but don’t know how to contact Palmpay customer care? Thankfully, this article will be covering different methods to use. In the fast-paced world of online finance platforms, having access to reliable customer support is essential. 

How to Contact Palmpay Customer Care

If you’re a Palmpay user and need assistance with any aspect of the app or your account, reaching out to their customer care helpdesk is a straightforward process that can be done seamlessly. Here in this guide, we will share a simple step-by-step guide on how to contact Palmpay customer care.

Ways to Contact Palmpay Customer Care

As mentioned, there are different ways to reach or contact Palmpay, and below we will be listing them;

In-App Support

This is one of the most commonly used methods to reach out to customer care on Palmpay. Here’s how to do it;

  1. Open the Palmpay app on your device.
  2. Navigate to the “Help” or “Support” section within the app. This is usually located in the app’s main menu.
  3. Look for the “Contact Us” or “Customer Support” option.
  4. Then, proceed to choose the preferred method of communication, such as live chat or email, based on your specific query or concern.

Palmpay Website

Contacting via the website is likely one of the easiest methods. Follow below;

  1. Visit the official Palmpay website at
  2. Scroll down and look for the “Contact Us” section on the website’s homepage.
  3. You’ll find two contact options, including a customer care phone number, email address.
  4. Select the most suitable option depending on the urgency and nature of your query and proceed.

Social Media

Social media is a good means to reach out to the customer care service on Palmpay. You can contact them via any of the social media handles. Palmpay has an active presence on social media platforms like Twitter, Facebook, Instagram, and Telegram. As a customer or user, you can check their official social media accounts for any customer care information or support channels. Or better still, direct message them or use their public channels to seek assistance.

Email Support

If you prefer email communication, you can send an email to the customer support email address. Here’s how to contact Palmpay customer care via email;

  1. Look for the official customer support email on the Palmpay website or within the app.
  2. Then, write a clear and concise email detailing your query or issue. Remember to include any relevant information that might help the support team assist you more effectively.

Phone Support

This digital financial platform has a dedicated customer support phone line for users to call for their questions and inquiries. Here’s how;

  1. On their official website, look for the official phone number by scrolling down to “Contact Us”.
  2. Before proceeding with the call, make sure you have all the necessary details and information related to your query or issue.


It is essential to provide as much relevant information as possible when contacting the Palmpay customer center. This is to help the support team understand your issue and provide you with the best possible solution. Customer care is available to make sure your experience with the platform is seamless and hassle-free. Above we have shared the ways to contact Palmpay, let us know if we missed something.

Frequently Asked Questions

How do I become a PalmPay agent?

To become a Palmpay agent, you need to download the agent app and fill out the details required.

Can you get a refund from PalmPay?

Yes, you can get a refund from Palmpay.

How do I report money to PalmPay?

You can contact them via email, phone call, or social media. 

Who is the owner of PalmPay?

PalmPay is co-owned by Chinese-based Transsion Holdings and NetEase, with its CEO being Chika Nwosu.

Can I open a PalmPay account without BVN?

Absolutely! However, your transactions will be limited on the app.

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